This Shipping Policy applies to all orders placed with Motrolix. By placing an order, you agree to the shipping terms outlined below.

Global Shipping and Trusted Carriers

Motrolix provides worldwide shipping for industrial automation components. To ensure safe and efficient delivery, we work with internationally recognized logistics providers, including USPS, UPS, FedEx, and DHL, as well as other reputable carriers when appropriate.

Carrier selection may vary depending on destination, shipment size, and service availability.

Order Processing and Shipping Timelines

Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.

Dispatch Time
Once processed, orders are generally dispatched within 3–5 business days. Dispatch times may vary based on product availability, order volume, or special handling requirements.

Tracking Information
After shipment, customers will receive a tracking number and shipping details via email. Tracking updates are provided directly by the carrier.

International Delivery and Customs

International delivery times vary depending on destination country, carrier performance, customs clearance, and local conditions.

Customs Duties and Taxes
All import duties, taxes, VAT, and customs clearance fees are the sole responsibility of the buyer. Motrolix does not collect or control these charges.

Regulatory Compliance
Customers are responsible for ensuring that ordered products comply with all applicable import regulations and local laws in the destination country.

Shipping Address and Delivery Changes

Requests to modify the shipping address or delivery method must be submitted as soon as possible after placing an order. Motrolix will make reasonable efforts to accommodate changes; however, modifications cannot be guaranteed once the order has been shipped.

Lost or Damaged Shipments

Motrolix carefully packages all products prior to shipment. If a package is lost or arrives damaged, customers must notify Motrolix promptly upon receipt or expected delivery date.

Motrolix will coordinate with the carrier to investigate the issue and assist in resolution. Claims must be reported within a reasonable timeframe to remain eligible for review.

Delivery Delays

Motrolix is not responsible for delivery delays caused by carriers, customs authorities, force majeure events, or other circumstances beyond our control.

Policy Updates

Motrolix reserves the right to update this Shipping Policy at any time. The version published on the website at the time of order placement shall apply.